How to Send Money

Whether you're paying a friend, a contractor, or a business, sending money from your wallet is fast, secure, and easy. Follow the steps below to complete a payment using your preferred method.

Requirements Before Sending

Make sure you:

• Have a verified account
• Have sufficient funds in your wallet or linked funding source
• Know the recipient’s wallet ID, email, or payment link

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How to Send Money from Your Wallet

1. Log in to your wallet account
2. Go to the “Send Money” section
3. Choose the method you want to use (Wallet to Wallet, ACH, Send via Email/Phone, Escrow, or Canada options)

Methods of Sending Payment

1. Wallet-to-Wallet transfers 

Fill Out the Required Details:

• Transfer To: Enter the recipient’s Wallet ID, email address, or phone number linked to their Lock Trust Wallet. Once entered, their wallet details will automatically populate.
• Amount: Enter the amount you wish to send.
• Remarks: Optionally include a note or description (e.g., “bill payment” or “allowance”).
• Click “Submit” to complete the transfer.
   

The funds will be sent instantly to the recipient’s Lock Trust Wallet.

2. ACH Transfer (3-4 Business Days)

Use ACH transfers to send funds directly to a U.S. bank account. Transfers typically take 3–4 business days.

You’ll be directed to the Beneficiary Bank Account screen, where you can view previously added accounts.

➤ Two Transfer Options

✅ Send to Your Own Bank Account

• Choose “Send to Own” if you are transferring to your own external bank account.
• You can link your bank securely using your Bank Login ID.
• Once linked, click Pay under the Action column, enter the amount, add Remarks, and click Submit.

✅ Send to Someone Else

If the recipient’s bank account is already saved:

1. Click Pay under the Action column.
2. Review their banking details.
3. Enter the Amount and optional Remarks.
4. Click Submit to complete the transfer.

If the bank account is not yet added:

1. Click Add Beneficiary, then choose “Send to Other”.
2. Fill in the required bank details:
    
   • First Name
   • Last Name
   • Account Number
   • Type of Account
   • Routing Number
   • Bank Name

Click Save Bank. After saving, click Pay under the Action column to initiate the transfer.

3. Email – Phone (instant)

Use this option to instantly send funds to a recipient using their email address or phone number—no wallet ID required.

• Enter the Recipient’s Email Address or Phone Number. Make sure it’s the same contact information linked to their Lock Trust Wallet account.
• Enter Amount
• Enter Remarks. Optionally add a short note or reason for the transfer (e.g., “gift,” “services,” “reimbursement”).
• Click Submit to complete the transfer.

Note: If the recipient is not yet a Lock Trust user, they’ll receive an invitation to sign up and claim the funds.

4. Escrow Setup

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International Payments

When sending money across borders:

• Currency will be converted automatically at market rate + FX margin
• Fees may apply depending on the country, method, and amount
• Recipients may receive funds in their local currency or wallet
   

Learn more: International Payment Fees

Tracking Your Payment

After sending:

• View transaction status under “Transactions” tab
• Choose the type of transaction (Bank, Wallet, Cash) or you can view all transactions
• Statuses include: Pending/Processing, Completed, Failed, or Canceled
• You and the recipient will receive notifications when funds are transferred

Canceling a Payment

• You can only cancel pending payments that haven’t been processed yet
• Go to Transactions > Select Transaction > Cancel
• Once a payment is marked Completed, it cannot be reversed (you’ll need to file a dispute if needed)
   

Need Help?

If you experience errors or if your transfer is delayed, contact support with the transaction ID and recipient details.