Sometimes payments can be delayed or fail due to various reasons. This article explains common causes, how to identify issues, and steps to resolve delayed or failed payments.
Common Causes of Delayed or Failed Payments
| Cause | Description |
| Insufficient funds | Your wallet or linked funding source doesn’t have enough balance |
| Incorrect payment details | Recipient info (email, wallet ID) entered incorrectly |
| Bank or card issues | Card expired, blocked, or bank declined the transaction |
| Network or system delays | Temporary issues with payment processors or networks |
| Security or compliance holds | Transactions flagged for review due to AML/KYC policies |
| Exceeded limits | Daily or monthly transaction limits reached |
What to Do if Your Payment Is Delayed or Failed
- Check your transactions tab for the payment status
- Verify your payment details and funding source
- Confirm you have sufficient balance or credit
- Wait 5–10 minutes for temporary network delays
- If the payment failed, look for an error message or code in the transaction details
How to Fix Payment Issues
- Update or change your funding source (card, bank account, wallet balance)
- Correct any recipient information errors
- Contact your bank or card issuer if the payment is declined
Ensure your account is fully verified and compliant
Notifications & Alerts
- You will usually receive an email or SMS alert if a payment fails
- Enable push notifications in your app settings for real-time updates
Need Further Assistance?
If you’ve tried the steps above and your payment is still delayed or failed, please contact support with:
- Transaction ID
- Payment amount
- Date and time of the transaction
- Error messages received
Our team will investigate and help resolve the issue.
Comments
0 comments
Article is closed for comments.