Currency Conversion Fees & Limits

If you send, receive, or hold funds in multiple currencies, your wallet automatically handles currency conversion. Below is everything you need to know about conversion fees, limits, and how the process works.

When Currency Conversion Happens

Currency conversion takes place when:

• You receive a payment in a currency different from your wallet’s base currency
• You withdraw funds to a bank account in a different currency
• You make a payment or send money to a user in another currency
• You manually convert your wallet balance from one currency to another

Conversion Fees

Fees vary based on currency pairs, market rates, and your account type. You’ll always see the estimated rate and fee before confirming a conversion.

Exchange Rates

• We use real-time wholesale FX rates with a small margin applied
• Rates are shown at the time of conversion and are locked in once confirmed
• Exchange rate fluctuations may affect the final amount received
   

Currency Conversion Limits

Viewing Converted Transactions

You can view your currency exchange history:

1. Log in to your dashboard
2. On your dashboard, click “Total Balance” > Currency
3. Filter by date, amount, or currency pair
4. Export statements as CSV or PDF for your records
    

Example

If you receive €1,000 and your wallet is in USD:

• The funds will be automatically converted using our current EUR→USD rate
• You’ll see the net amount, applied rate, and conversion fee clearly stated in your wallet activity

Tips

• Hold funds in multiple currencies if you frequently transact in them
• Convert during favorable market conditions for better rates

Review your transaction history for transparency on FX charges