Notice of Dispute Process

If you have a concern or disagreement about a transaction, it’s important to understand how to formally notify us and start the dispute process. This ensures your issue is handled promptly and fairly.

What is a Notice of Dispute?

A Notice of Dispute is your formal communication that a transaction is incorrect, unauthorized, or problematic. It triggers our investigation and resolution procedures.

When to File a Notice of Dispute

• Within 60 days of the transaction date for most cases
• Immediately upon noticing unauthorized or fraudulent activity 

Filing as soon as possible helps protect your rights and speeds resolution.

How to Submit a Notice of Dispute

1. Log in to your account
2. Navigate to “Transactions” or “Disputes.”
3. Select the transaction you want to dispute
4. Click “File a Dispute.”
5. Provide:
   • Transaction details
   • Reason for dispute
   • Supporting evidence (optional but recommended)
6. Submit the dispute form

You will receive a confirmation and a case number.

What Happens After Filing?

• Our dispute team reviews your claim
• We may contact you for additional info
• The transaction status will be updated as Under Review
• Resolution typically takes 5–10 business days

 Your Responsibilities

• Provide truthful and complete information
• Respond promptly to any information requests
• Avoid duplicate disputes on the same transaction
   

Contact Support

If you need help filing a dispute or have questions about the process, please contact support.