If your account is limited or suspended, it means certain activities are restricted for compliance or risk reasons. This guide outlines the common causes, how to resolve issues, and the steps to request reactivation.
Why Is My Account Limited or Suspended?
Your account may be restricted for one or more of the following reasons:
- Missing or expired verification documents
- Unusual or high-risk transaction activity
- Exceeding processing volume without prior approval
- Unresolved chargebacks or disputes
- Violation of terms of service or restricted business activity
- Regulatory or compliance flags (e.g., KYC/AML)
Steps to Reactivate Your Account
1. Log In to Your Dashboard
You’ll usually see a banner or notification explaining the issue.
2. Review the Notification or Email
Check your inbox and dashboard alerts for the exact reason and any required actions.
3. Submit Required Information or Documentation
Typical requests may include:
- Government-issued ID or updated business documents
- Proof of inventory or service delivery
- Explanation of recent transactions or volume changes
- Risk mitigation plans (for high refund or dispute rates)
4. Contact Support if Needed
Contact support at support@locktrust.com.
Use [Live Chat] or [Submit a Ticket] with your case ID to escalate review.
5. Wait for Review
Our compliance team will typically respond within 1–3 business days.
What Happens After Reactivation?
Once approved:
- Full access is restored to your account and payment features
- You’ll receive a confirmation email
- Any outstanding payouts will resume as scheduled
- You may be placed under monitoring for a short period
Tips to Avoid Future Restrictions
- Keep your documentation up to date
- Monitor your chargeback rate and provide good customer service
- Notify us before large or unusual transactions
- Follow platform guidelines and terms of service
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