How to Reset Your POS Terminal

Resetting your POS terminal can resolve many common issues by refreshing its system. This guide explains how to safely perform a soft reset and a factory reset on your terminal.

Soft Reset (Restart)

• When to Use: For minor glitches, freezing, or connectivity issues.
• How to Perform:
  1. Press and hold the power button until the device turns off (usually about 5-10 seconds).
  2. Release the button and wait a few seconds.
  3. Press the power button again to turn the terminal back on.

Factory Reset (Full Reset)

• When to Use: For persistent issues or when you want to erase all settings and data to start fresh.
• Important: This will delete all merchant data, settings, and downloaded apps. Back up any important information before proceeding.
• How to Perform:
  1. Navigate to Settings → System → Reset or Factory Reset in the terminal menu.
  2. Confirm your choice when prompted.
  3. Wait for the terminal to reboot and complete the reset process.
  4. Reconfigure your terminal settings and log in again.

After Reset

• Check for software updates and install if available.
• Re-pair any Bluetooth accessories (printers, scanners).
• Verify network connectivity.
• Test a transaction to ensure functionality.