Closing or Reactivating Your Account

This guide explains how to close your Lock Trust merchant account if you no longer wish to use our services, as well as how to reactivate your account if you decide to return.

How to Close Your Account

1. Settle Outstanding Transactions
   • Make sure all pending transactions, refunds, and chargebacks are resolved.
2. Download Your Records
   • Export transaction history, payout reports, and any important data for your records.
3. Contact Support to Close Your Account
   • Email or call our support team at help@locktrust.com.
   • Provide your account details and reason for closure.
4. Account Deactivation
   • Once confirmed, your account will be deactivated.
   • You will no longer be able to process payments.

How to Reactivate Your Account

1. Contact Support
   • Reach out to our support team with your account information.
2. Verification Process
   • You may be asked to verify your identity and business details.
3. Account Reactivation
   • After review, your account will be reactivated, and you can resume processing payments.

Important Notes

• Closing your account is permanent unless you contact support to reactivate.
• Any unresolved disputes or fees must be cleared before closure.
• Reactivation may be subject to updated terms and conditions.