Keeping your wallet and account secure starts with knowing how to identify unusual or unauthorized behavior. This guide outlines common signs of suspicious activity and what to do if you spot something that doesn’t look right.
Common Signs of Suspicious Activity
Be alert if you notice any of the following:
| Behavior | What It Could Mean |
| Unknown transactions | Potential fraud or unauthorized access |
| Login attempts from unfamiliar devices/locations | Account compromise |
| Emails or messages asking for your credentials | Phishing attempt |
| Multiple failed login attempts | Brute force or hacking attempts |
| PIN or password changes you didn’t request | Account may be compromised |
| Funds moved or withdrawn without your consent | Unauthorized transfer |
What to Do Immediately
If you see something suspicious:
- Log in to your account
- Go to Settings > Security
- Change your password and PIN
- Check your transaction history for unauthorized charges
- Report the activity to support right away
Do not share account details with anyone, including those claiming to be “support” via unofficial channels.
Report Suspicious Activity
To report a suspicious login, transaction, or communication:
- Use the “Report a Problem” option inside your account, or
- Contact support with:
- Your email or phone number on file
- The suspicious transaction ID or behavior
- Any screenshots or messages received
Tips to Protect Your Account
- Never share your password or PIN
- Always check the URL before logging in (look for HTTPS and official domain)
- Avoid public Wi-Fi when accessing your wallet
- Turn on email or SMS alerts for logins and transactions
Log out after using shared or public devices
Stay Informed
Regularly visit the Security Center in your account for updates on new fraud trends and prevention tips.
Need Help?
If you think your account is compromised or you're unsure about recent activity, contact our support team immediately. We’re here to help 24/7.
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