What to Do if Your Account Is Compromised

If you believe your account has been accessed without your permission, it’s important to act quickly to protect your funds and personal information. This article outlines the steps you should take immediately to secure your account and report the issue.

Signs Your Account May Be Compromised

You might be experiencing a security breach if:

• You notice transactions you didn’t authorize
• Your password, PIN, or security settings have changed without your input
• You're locked out of your account or see unknown login activity
• You receive unexpected security alerts or password reset emails
• You notice withdrawals or transfers you didn’t initiate

Step-by-Step: Securing Your Account

1. Change Your Password Immediately

• If you can log in:
   
  • Go to Settings > Account Setting (also accessible by clicking your name or photo at the top right corner of the dashboard.)
  • Change your password
• If you can’t log in:
   
  • Use the “Forgot Password?” option on the login screen to reset your credentials
  • Contact Support for urgent access assistance

2. Review Recent Activity

• Go to Transactions
• Check for unauthorized payments or withdrawals
• Note any suspicious login locations or device types (available in Security > Login Activity)

3. Report the Incident

• Contact support as soon as possible
• Include:
  • Your account email or phone number
  • Description of the issue
  • Any suspicious transaction IDs or messages you’ve received

What Our Team Will Do

Once you report a compromised account, we will:

• Temporarily restrict account activity to prevent further unauthorized use
• Launch an investigation to verify the source of the breach
• Guide you through any required identity verification steps
• Assist with recovery, including potential refunds if applicable
• Help you resecure your account and prevent future issues

How to Prevent Future Breaches

• Never reuse passwords across platforms
• Don’t share your login or PIN—even with people claiming to be support
• Watch for phishing emails or texts pretending to be from us
• Log out from shared or public devices after use
• Turn on real-time alerts for account activity
   

Need Emergency Support?

For urgent matters, reach out to support with “Security Issue” in the subject line or choose “Account Compromised” when submitting a help request for priority handling.