Anna O.
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Articles
Recent activity by Anna O.-
Closing or Reactivating Your Account
This guide explains how to close your Lock Trust merchant account if you no longer wish to use our services, as well as how to reactivate your account if you decide to return.How to Close Your Acco...
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How to Reset Your POS Terminal
Resetting your POS terminal can resolve many common issues by refreshing its system. This guide explains how to safely perform a soft reset and a factory reset on your terminal.Soft Reset (Restart)...
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Unboxing and Getting Started with Your Smart POS Terminal
Welcome to your new Smart POS terminal! This guide helps you unbox, set up, and start accepting payments quickly and easily.Unboxing Your Smart POS TerminalCarefully open the package and remove all...
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Transaction Fees Explained
Understanding transaction fees helps you manage costs and choose the right payment solutions. This article explains the common types of fees associated with payment processing.Common Transaction Fe...
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Lock Trust MarinaOne Onboarding Flow
Ahoy and welcome aboard!This quick-start guide walks marina merchants through setting up their EMS account with Lock Trust—from profile creation to payment processing and booking setup—so you can l...
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Managing Users and Permissions
Easily add team members, assign roles, and control what each user can access in your merchant dashboard. Stay secure while giving the right people the right tools.How to Add or Remove UsersManaging...
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How to Apply for a Lock Trust Merchant Account
To start accepting payments through Lock Trust — whether by card, ACH, or digital wallets — you’ll need a verified merchant account. This account securely connects your business to the payment netw...
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Notice of Dispute Process
If you have a concern or disagreement about a transaction, it’s important to understand how to formally notify us and start the dispute process. This ensures your issue is handled promptly and fair...
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Chargeback Timeline & Requirements
A chargeback occurs when a cardholder disputes a transaction through their bank or card issuer. Understanding the timeline and documentation requirements can help you respond effectively and protec...
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Currency Conversion Fees & Limits
If you send, receive, or hold funds in multiple currencies, your wallet automatically handles currency conversion. Below is everything you need to know about conversion fees, limits, and how the pr...