Anna O.
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Articles
Recent activity by Anna O.-
How to Reset Your POS Terminal
Resetting your POS terminal can resolve many common issues by refreshing its system. This guide explains how to safely perform a soft reset and a factory reset on your terminal.Soft Reset (Restart)...
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Unboxing and Getting Started with Your Smart POS Terminal
Welcome to your new Smart POS terminal! This guide helps you unbox, set up, and start accepting payments quickly and easily.Unboxing Your Smart POS TerminalCarefully open the package and remove all...
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Transaction Fees Explained
Understanding transaction fees helps you manage costs and choose the right payment solutions. This article explains the common types of fees associated with payment processing.Common Transaction Fe...
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Managing Users and Permissions
Easily add team members, assign roles, and control what each user can access in your merchant dashboard. Stay secure while giving the right people the right tools.How to Add or Remove UsersManaging...
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How to Apply for a Lock Trust Merchant Account
To start accepting payments through Lock Trust — whether by card, ACH, or digital wallets — you’ll need a verified merchant account. This account securely connects your business to the payment netw...
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Notice of Dispute Process
If you have a concern or disagreement about a transaction, it’s important to understand how to formally notify us and start the dispute process. This ensures your issue is handled promptly and fair...
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Chargeback Timeline & Requirements
A chargeback occurs when a cardholder disputes a transaction through their bank or card issuer. Understanding the timeline and documentation requirements can help you respond effectively and protec...
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Currency Conversion Fees & Limits
If you send, receive, or hold funds in multiple currencies, your wallet automatically handles currency conversion. Below is everything you need to know about conversion fees, limits, and how the pr...
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Updating Your Profile Information
Keeping your profile up to date ensures smooth transactions, account security, and accurate communication. You can easily update your personal or business details from your account dashboard. How t...
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Verifying Your Identity (KYC)
To verify your identity, go to the "My Profile" Section (also accessible under Support > Account Settings)You can access your Profile by clicking your name or photo at the top right corner of the d...